Social tools making headway, enhancing work in organizations

I am following the new concepts underway for social networking within an enterprise -Facebook-like features that allow workers to more effectively. I came across the article by Mike Swift at San Jose Mercury News that does a good job explaining it - excerpted here:

"... Social media — complete with Facebook-like status updates, profile pages and networks of social connections — is coming to your office cubicle. Palo Alto-based Socialtext and other smaller companies already supply workplaces with the same sort of online social tools that Facebook, Wikipedia and Twitter brought into the mainstream in recent years — features such as networks of personal connections, internal wikis that allow groups of employees to collaborate, and Twitter-like microblogs that co-workers can follow. But with Microsoft, the 800-pound gorilla of office software, set to push deeper into the market with its SharePoint 2010 release May 12, analysts say online social networking is crossing over from something you do for fun with friends and family to something you increasingly will do with co-workers as part of your job."

Obviously this concept will spill over as a tool to interface with customers along with current use of Facebook etc. to engage our targeted audiences.

Privacy control issues addressed by Facebook today

Finally, Facebook CEO Mark Zuckerberg held a news conference to let people know he is making it easier to adjust privacy controls on Facebook. Considering how many users, over 500 million people, depend on Facebook now for communications and to interact with fan pages, companies still need this channel in their toolkit to reach consumers.

You can read what Zuckeberg said on his blog today. Here is an excerpt:

More recently, we also launched community pages and other ways to give you personalized and social experiences on other sites you use. Since then, you have sent us lots of feedback. We've listened carefully in order to figure out the best next steps. We recognize that we made a lot of changes, so we really wanted to take the time to understand your feedback and make sure we address your concerns. The number one thing we've heard is that there just needs to be a simpler way to control your information. We've always offered a lot of controls, but if you find them too hard to use then you won't feel like you have control. Unless you feel in control, then you won't be comfortable sharing and our service will be less useful for you. We agree we need to improve this. Today we're starting to roll out some changes that will make all of these controls a lot simpler. We've focused on three things: a single control for your content, more powerful controls for your basic information and an easy control to turn off all applications.